Service Level Agreement

Learn more about what is restricted within our network

Important Usage Agreements

SanaTech Web Services provides web hosting to clients UK Wide, and we have a responsibility to protect each client and to provide the best services available. All clients of SanaTech Web Services are subject to the following terms of service:

Indemnification Policy

You agree to use all SanaTech Web Services services and facilities at your own risk. SanaTech Web Services specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall SanaTech Web Services be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold SanaTech Web Services harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against SanaTech Web Services, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless SanaTech Web Services against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with SanaTech Web Services's server.

SanaTech Web Services reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from SanaTech Web Services's server. SanaTech Web Services shall be the sole judge of what violates this Policy.

We aim to resolve all issues within the hour, but there are issues which we have no control over, such as the third party which host our servers, leading to a longer period of time to resolve your issue. We advise that you always backup your site on a daily/weekly basis


At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).

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